FAQ

For a colonial chart, we need a line to your ancestors. Please tell us who your veterans are and we will highlight them with period flags or insignia.

For a medieval chart, we need a way to connect you to a Gateway Ancestor. From the gateway, we have reference works and the database that will take them back to European royalty and/or nobility.

We spend a day or so ensuring your lines connect to our database. Once that is done, then we can run an analysis to discover all of your noble and royal connections, magna carta barons, crusaders, etc.

Then we spend 2-3 days drawing your chart.

Yes, absolutely! As we draw the chart, we will send you at least one draft, sometimes several. We do not ship it to the printer until you tell us you are satisfied.

We have people ask us to highlight some people and exclude others. It is your chart! We are happy to do it your way.​

Every chart or book involves some research, but it is to confirm the lineage you provide and to connect it to the database.

To take your grandparents, for example, and connect them to a European monarch is beyond the scope of what we do. It took us 20 years and two trips to England to confirm our research. Also, if we undertook such a task, there is no guarantee that we would find a missing link for you.

Having said that, we do occasionally do research. Pricing is on the website.

Many people email us a gedcom file and this is preferred. Others send us their application from a hereditary organization. We can take word documents, pdf files, legible screen shots from a computer or paper copies.

Please send this to us in an email to ky.white@ancestralcharts.com Please do not send us a link to your tree on another website. If you need help to put this in a format we can use, please contact us directly.

We are not gatekeepers for the hereditary societies, although some do use our referenced data for admission. We will not do charts for lines that we know to be in error and are happy to explain what the problem is. Many times we can find an alternative line.

Once you approve the final draft, we send it to the printer. They print it and you receive it in ~7 days. It comes rolled in a cardboard mailing tube via UPS so no P.O. Boxes. A physical address is needed.

The Printer does NOT give us free mulligans. It is imperative that we get it right, before it is printed. If an error is our fault, we will replace it at our cost. It it isn't, we will ask you to cover the printer's fee and that runs ~$50/chart.

In the unlikely event that the chart arrives damaged, notify us. Send us a photo of the damage and it will be replaced at no cost to you. You do not need to return a damaged chart.

All our charts are standard frame sizes. The default size is 24x36. Some people prefer one that is half size, or 18x24. We don't recommend going smaller than that as the charts are so full that the print would be microscopic.

We can print the chart to a larger size, but that is special pricing from the printer. Contact us.

It depends on how long the queue is ahead of you. For a chart, it runs 2-3 weeks. We will email you when you're next in line and when to expect to see your drafts of a chart.

Timing for a book, runs about 5-7 weeks, as it has to undergo a labor-intensive writing, editing, printing process, and have an ISBN number generated.

There is no app that analyzes your lineage and then decides which people to place on a chart and how to connect them. Each and every line, person, and illustration on the chart is placed there by hand. We guarantee the chart’s accuracy from the gateway ancestor back in time. We need you to carefully check your line from the present back to the gateway for name accuracy, spelling and any extra information you want included such as ancestors of note, military service, founders, etc.